Published by the Public Relations Department of BRMC

Dear Baxter Regional Staff:

I wish to extend a warm thank you to all the members of your staff who worked to make my recent unexpected stay at your facility as pleasant as was possible. My stay resulted from a broken ankle I acquired while falling.

I was admitted to the Emergency Room and given initial treatment to stabilize my injury. The only name I remember, from all those who came and went, was a gentleman named Mike. However, this is in no way meant to detract from all the various nice people who quickly and professionally worked to make me as comfortable as possible and to implement my actual formal admission. During this time, one of the Emergency Room doctors came in and, after appropriate sedation, performed an initial setting of the bones in my ankle. The quick and pleasant manner in which this was accomplished deserves a sincere thank you.

I was moved to 3 West in your facility where I spent the next three days. Names I remember during this period are nurses Tasha, Tammy, Debbie, Sarah, and Kim. The nurse assistants I remember are Sheryl, Roberta and Gladys - there were others and I apologize for not remembering their names. Everyone who participated in my care was patient, caring, concerned, and most professional.

On Wednesday afternoon I was transferred to the Operating Room area for the actual repair to my leg. The Pre-Op nurse who came and moved me there was a male nurse by the name of Ralph. The comments and dialogue he provided during and after the move made for an interesting diversion from the coming operation. Give him my thanks for providing a diversion from the pending surgery.

While in Pre-Op, I met the scrub nurse and the anesthesiologist. I don't remember either of their names but both appeared concerned for my welfare and determined to do their jobs well. Extend my thanks to both of them.

There was a total of three physical therapists who stopped by Thursday and Friday to assist me in learning how to safely move around using both a walker and crutches. Without their help and instruction, I would have had more difficulty in adapting to the use of both. A thank you goes to them for their care and assistance in keeping me safer while dealing with my new limitations.

Finally, thanks goes to Dr. Knox. When I finally got to meet him, I fully understood why he had been recommended. He is as pleasant and professional as the best of physicians I have encountered.